Our Claims Services

Yacht / Motorboat Claims procedure

DAMAGE CLAIM - If you have damaged your Vessel, then please complete the Damage Claim Form here and return it to us by email, along with photos of the damage and a repair estimate:

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THEFT CLAIM - If you have suffered a theft from or of your Vessel, then please complete the Theft Claim Form here and return it to us by email, along with photos of any damage (where applicable) and receipts/invoices or costs of the items stolen: -

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Travel Insurance Claims

In event of an emergency, you must contact the relevant emergency assistance company as outlined below as soon as possible and in any event, within 48 hours. Failure to do this could prejudice your claim. You will need to provide them with the following:

• Your name, address you are staying at and contact number.
• Contact details of your treating doctor or hospital and details of the illness/injury
• Your policy number from your Insurance Schedule.

For Non-Emergency claims, we would ask that you make us aware within 30 days where possible, by contacting the non-emergency handlers below.

YOUR CLAIMS HANDLERS ARE AS FOLLOWS:

For Emergency Treatment:

Please contact Healix Assistance for emergency assistance. They can assist with travelling to a hospital or treatment centre, paying bills on your behalf, liaising with treatment providers and repatriation. You can contact them on +44 (0) 203 564 7900 or This email address is being protected from spambots. You need JavaScript enabled to view it..

For Non-Emergency Treatment:

If your claim is non-medical or non-emergency, you can pay the costs yourself and claim these from Roger Rich & Co at a later date. You can contact them on 01608 641351 or This email address is being protected from spambots. You need JavaScript enabled to view it..