• Background

    Our Claims Services

  • Amlin Yacht / Motorboat Claims procedure

    In the event of any occurrence which may give rise to a claim under this Policy, notice must be given to us in writing as soon as practicable with brief details of the incident along with names and addresses of witnesses and any third party claimants and potential claimants to the below:

    By Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

    By Post: MS Amlin 11 Tower View, West Malling. Kent UK ME19 4UY

    By Telephone: +44(0) 1732 223610

    If you require URGENT assistance outside of office hours please call +44 (0) 208 502 6999

    This number will be available between the hours of 5pm and 10pm GMT on weekdays and between 8am and 10pm GMT on weekends and bank holidays. Out of these hours there is a voicemail facility which is monitored regularly

    Please refer to the front page of your Certificate Schedule of Insurance for details of your insurer and for more information regarding the Amlin claims process, please visit page 8 of the Amlin Product Disclosure Statement

    DAMAGE CLAIM - Please complete and return the claim form when notifying us of your claim Damage Claim Form.

    THEFT CLAIM - Please complete and return the claim form when notifying us of your claim Theft Claim Form.

    Other Insurer Yacht / Motorboat Claims procedure

    DAMAGE CLAIM - Please complete the Damage Claim Form here and return it to the address below:

    Topsail Insurance Limited,
    4-6 Octagon Offices,
    Waterfront,
    Brighton Marina,
    Brighton,
    East Sussex,
    BN2 5WB

    Alternatively email it to This email address is being protected from spambots. You need JavaScript enabled to view it.

    THEFT CLAIM - Please complete the Theft Claim Form here and return it to the address below: -

    Topsail Insurance Limited,
    4-6 Octagon Offices,
    Waterfront, Brighton Marina,
    Brighton,
    East Sussex,
    BN2 5WB

    Alternatively email it to This email address is being protected from spambots. You need JavaScript enabled to view it.

  • Travel Insurance Claims

    In event of an emergency, you must contact the relevant emergency assistance company as outlined below as soon as possible and in any event, within 48 hours. Failure to do this could prejudice your claim. You will need to provide them with the following:

    • Your name, address you are staying at and contact number.
    • Contact details of your treating doctor or hospital and details of the illness/injury
    • Your policy number from your Insurance Schedule.

    For Non-Emergency claims, we would ask that you make us aware within 30 days where possible, by contacting the non-emergency handlers below.

    FOR POLICIES PURCHASED ON OR AFTER 27TH MARCH 2018, YOUR INSURER IS AMLIN UNDERWRITING LTD.

    YOUR CLAIMS HANDLERS ARE AS FOLLOWS:

    For Emergency Treatment:

    Please contact Healix Assistance for emergency assistance. They can assist with travelling to a hospital or treatment centre, paying bills on your behalf, liaising with treatment providers and repatriation. You can contact them on +44 (0) 203 564 7900 or This email address is being protected from spambots. You need JavaScript enabled to view it..

    For Non-Emergency Treatment:

    If your claim is non-medical or non-emergency, you can pay the costs yourself and claim these from Roger Rich & Co at a later date. You can contact them on 01608 641351 or This email address is being protected from spambots. You need JavaScript enabled to view it..

    FOR POLICIES PURCHASED BEFORE 27TH MARCH 2018, YOUR INSURER IS CANOPIUS UNDERWRITING LTD.

    YOUR CLAIMS HANDLERS ARE AS FOLLOWS:

    For Emergency Treatment:

    Please contact CEGA assistance for emergency assistance. They can assist with travelling to a hospital or treatment centre, paying bills on your behalf and liaising with treatment providers. You can contact them on +44 (0) 207 111 1100 or This email address is being protected from spambots. You need JavaScript enabled to view it..

    For Non-Emergency Treatment:

    If your claim is non-medical or non-emergency, you can pay the costs yourself and claim these from Roger Rich & Co at a later date. You can contact them on 01608 641351 or This email address is being protected from spambots. You need JavaScript enabled to view it. to discuss submitting a claim.

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